Office of Refugee Resettlement Case Coordinator - Seattle

Location: Seattle, WA

Department: Government

Type: Full Time

Min. Experience: Experienced

Glyph Language Services is currently seeking an enthusiastic Social Work Case Coordinator with child welfare experience, case management and/or mental health professional experience, and bilingual proficiency in Spanish and English to fill positions in the Seattle area serving child refugees with the Federal Office of Refugee Resettlement (ORR).

Case Coordinators provide child welfare based recommendations on individual unaccompanied alien children of refugees (UAC) cases, particularly in the areas of family reunification, identification of children with special needs and development of corresponding recommendations, staffing cases, reviewing individual service planning, collaborating with care providers in providing community support and medical services, troubleshooting special or unique cases.

Case Coordinators will work closely with the Federal Field Specialists and are responsible for implementing ORR policies and procedures; liaising with local immigration officials, non-profit agencies and legal service providers; providing guidance and direction to local care providers; making transfer and release decisions for UAC in their designated regions.

Job Requirements

  • Master of Social Work (MSW) degree or equivalent educational background with at least two years of demonstrated child welfare, case management, social service, and/or mental health professional experience or
  • Bachelor of Social Work (BSW) or equivalent educational background with at least five years of demonstrated child welfare, social service, case management and/or mental health professional experience
  • Experience working with immigrant, refugee, and underserved populations is preferred
  • Bilingual proficiency in English and Spanish (candidates must successfully pass a Spanish language test in reading/speaking/listening)

Job Responsibilities

  • Providing timely review, assessment, and recommendation of release requests to ORR to ensure prompt release of UC to a sponsor once it is determined that the sponsor is able to provide for the child’s safety and well-being;
  • Assisting ORR in ensuring that children are placed in the least restrictive setting while ensuring safety 
  • Assisting ORR in ensuring that the UC are receiving appropriate services;
  • Meeting with individual UC in instances when there are identified safety concerns and care
  • provider staff at designated ORR-funded care provider sites;
  • Providing targeted child welfare based assistance to care provider staff, as directed by
  • ORR staff;
  • Providing written assessments, and when necessary reviewing or providing technical assistance to the written assessments of the care provider’s case managers and clinicians.
  • Making recommendations for home study and post- release services for at-risk children, in collaboration with the care provider and ORR;
  • Making placement recommendations, including for children who require more specialized levels of care, such as long-term foster care, residential treatment centers, and secure care in collaboration with the care provider and ORR;
  • Collaborating and working on any other tasks specific to the case coordinator as per ORR/DCS policy and procedures;
  • Participating in collaborative meetings with local stakeholders;
  • Leading case staffing with care providers to discuss individual cases and progress; and



  • Excellent benefits
  • Competitive salary

Each hire will be provided

  • Laptop, printer/scanner/fax machine
  • Smart phone
  • Office supplies for the year (including ink cartridges)


This a home-based position requiring travel within the Seattle area. Case Coordinators will use their personal vehicles for travel and will be reimbursed at the Federal mileage reimbursement rate.

About Glyph Language Services 

Glyph Language Services offers comprehensive translation and localization services for eLearning, web, corporate communications, software and multimedia projects. Glyph delivers language services that empower its clients to grow globally through a combination of strategic vision, industry-leading tools and practices, top-flight linguist talent, cultural savvy and a deep focus on customer needs. Glyph was founded in 2001 in Seattle, WA and is now based in Spokane, WA.

Glyph is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Glyph is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


If this speaks to you, click Apply Now to complete an application and submit your current résumé/CV and cover letter outlining any relevant work experience and/or credentials that you may have. We look forward to hearing from you!

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